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Challenge: After several unsuccessful attempts to implement a new case management system, a Texas county sought our expertise in system implementations and operations. The county needed a comprehensive approach to ensure a smooth transition and establish a foundation for continuous improvement.
Approach: We aligned the software implementation with the county’s project goals, schedules, and budget. Our team designed and optimized critical business processes across justice agencies and facilitated meetings with Subject Matter Experts (SMEs) to conduct data integrity reviews. Additionally, we provided overall project management, driving change management and process enhancements, and offered go-live and post go-live support.
Success Measures:
Successfully implemented the county’s new case management system in 24 months
Trained over 3,200 county employees
Application Modernization
Implemented automation and streamlined business processes for optimization and improvement
Our efforts transformed the county’s operations, ensuring efficiency and reliability in their case management system.
Challenge: A large Texas County’s Probate Court faced significant challenges with outdated business processes, high employee turnover, and a lack of comprehensive training on the case management system. The Probate Clerks’ offices were operating on an older version of their case management system, which further complicated their workflow and efficiency.
Approach: To address these issues, we conducted a thorough assessment of the current processes within the Probate Office. We provided guidance and recommendations on optimizing case management workflows and offered extensive training to new employees. Additionally, we created quick reference guides to support ongoing learning and adaptation.
Results: Our efforts led to the refinement and creation of new business processes, which significantly improved the efficiency and effectiveness of the Probate Clerks’ offices. The training initiatives ensured that employees were well-versed in using the new case management system, leading to continuous improvement and optimization of the system in their environment.
By partnering with Ankobia Group, the County’s Probate Courts successfully transformed their operations, ensuring a more streamlined and reliable case management process.
Challenge: In one Texas county, the goal was to maximize the value of their new Case Management System by optimizing productivity, ensuring compliance, and enhancing security. The county faced several challenges, including a lack of standardized business processes, no centralized approach to administering rights and roles, and manual processes that hindered productivity and compliance.
Approach: To address these challenges, we leveraged best practices to create appropriate structures for operating and maintaining Tyler solutions. We reviewed the Odyssey security approach to clearly define roles and responsibilities, built support structures, and established a service request reporting process. Additionally, we provided comprehensive go-live and post go-live support to ensure a smooth transition.
Results: Our collaboration led to the successful completion of multiple workshops and the design and execution of over 100 business processes. These efforts significantly improved the county’s productivity, compliance, and security, maximizing the value of their new Case Management System.
By partnering with us, the Texas county transformed their operations, ensuring a more efficient, compliant, and secure case management environment.
